ISO 9000

Who should attend?

Anyone,  whatever the business or industry sector, who want to learn about the ISO 9000. This course is particularly relevant to managers and directors who are thinking or planning to implement the ISO 9000. It is both appropriate to public and private sector organisations. This course delivers a broad perspective of essential information on ISO 9000 and its associated benefits.

Course Objectives and Benefits

The course will enable delegates to understand:

What is ISO 9000

       The concept and definition of Quality

       The Total Quality Management and ISO 9000

       The structure of quality management system

       The benefits of quality systems

The ISO 9000 Quality System

       The role of ISO 9000 in quality management

       The ISO 9000 family - models and guidelines

       The ISO 9001 model and its 20 clauses

       The differences between ISO 9001, ISO 9002, ISO 9003

ISO 9000 Requirements

       The requirements of the ISO 9000 standards

       How to assess your current quality level

       The element assessment approach

       The checklist assessment approach

Planning for ISO 9000

       How to plan for the ISO 9000 implementation and registration

       The six steps to implementing the ISO 9000 Quality Assurance System

       ISO 9000 documentation structure

       ISO 9000 Registration


       Internal and external auditing

       The route to ISO 9000 registration

       Continuous Quality Improvement

       The seven quality improvement tools


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