If you cannot measure an activity, you cannot control
it. If you cannot control it, you cannot manage it. Without dependable
measurements, intelligent decisions cannot be made. Performance measurement is
not simply concerned with collecting data associated with a predefined
performance goal or standard. Performance measurement is better thought of as an
overall management system involving prevention and detection aimed at achieving
conformance of the work product or service to your customer's requirements.
This course let you know:
This course provides you
with a comprehensive, step-by-step explanation of how to develop performance
measurements at any level within an organisation and how to evaluate their
effectiveness. It lets you know how to determine what kind of measures it needs,
provide you with guidance on what should be measured, show you how to set up a
measuring system, and provides you with
the tools that help you understand, manage, and improve what your organizations
this course you will learn:
How to identify whether you are meeting customer requirements. How do you
know that you are providing the services/products that our customers require?
How to help
you understand our processes. To
confirm what you know or reveal what you don't know. Do you know where the
How to ensure decisions are based on fact, not on emotion. Are your
decisions based upon well-documented facts and figures or on intuition and gut
How to show where improvements need to be made. Where can you do better?
How can you improve?
How to show if improvements actually happened. Do you have a clear picture?
How to reveal problems that bias, emotion, and longevity cover up. If you
have been doing our job for a long time without measurements, you might assume
incorrectly that things are going well. (They may or may not be, but without
measurements there is no way to tell.)
How to identify whether suppliers are meeting our requirements. Do your
suppliers know if your requirements are being met?
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