Total Quality Management

Who should attend?

This important course is an ideal introduction to the broad topic area of quality management. It is particularly valuable for those exploring the benefits and implications of quality for their organisation, and it is an appropriate introduction prior to attending specialist quality management courses.

Course Objectives and Benefits

The course will enable delegates to understand:

What is Quality

       The concept of Quality

       Definitions of Quality

       The benefits of quality

       The Quality Management System (QMS)

The Quality Movement

       The quality movement

       Contributions of the quality gurus (Shewhart, Deming, Juran, Crosby, Ishikawa and Taguchi)

       Zero Defects (ZD)

       Kaizen system

       Poke-yoke (Shingo)

The Quality Approaches

       Total Quality Management (TQM)

       The Award approach (MBNQA) approach

       The ISO 9000 approach

       Quality Function Deployment (QFD)

       Comparison of quality approaches

The Cost of Quality (COQ)

       Control cost and failure cost

       Prevention cost and Appraisal cost

       External cost and internal costs

Continuous Quality Improvement (CQI)

       Shewhart Cycle

       The Seven-Steps Cycle

       Data collection and data analysis

The Seven Quality Tools  (7QC)

       When and how to use the quality tools

       How to use the 7QC

Statistical Process Control (SPC)

       The concept and benefits of the SPC

       How to implement the SPC  

       Application of the SPC to improve the quality of products and services

 

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