ISO 9000

Who should attend?

Anyone,  whatever the business or industry sector, who want to learn about the ISO 9000. This course is particularly relevant to managers and directors who are thinking or planning to implement the ISO 9000. It is both appropriate to public and private sector organisations. This course delivers a broad perspective of essential information on ISO 9000 and its associated benefits.

Course Objectives and Benefits

The course will enable delegates to understand:

What is ISO 9000

·       The concept and definition of Quality

·       The Total Quality Management and ISO 9000

·       The structure of quality management system

·       The benefits of quality systems

The ISO 9000 Quality System

·       The role of ISO 9000 in quality management

·       The ISO 9000 family - models and guidelines

·       The ISO 9001 model and its 20 clauses

·       The differences between ISO 9001, ISO 9002, ISO 9003

ISO 9000 Requirements

·       The requirements of the ISO 9000 standards

·       How to assess your current quality level

·       The element assessment approach

·       The checklist assessment approach

Planning for ISO 9000

·       How to plan for the ISO 9000 implementation and registration

·       The six steps to implementing the ISO 9000 Quality Assurance System

·       ISO 9000 documentation structure

       ISO 9000 Registration

·       Auditing

·       Internal and external auditing

·       The route to ISO 9000 registration

·       Continuous Quality Improvement

·       The seven quality improvement tools