Total
Quality Management
Who
should attend?
This
important course is an ideal introduction to the broad topic area of quality
management. It is particularly valuable for those exploring the benefits and
implications of quality for their organisation, and it is an appropriate
introduction prior to attending specialist quality management courses. Course
Objectives and Benefits
The
course will enable delegates to understand: What
is Quality ·
The
concept of Quality ·
Definitions
of Quality ·
The
benefits of quality ·
The
Quality Management System (QMS) The
Quality Movement ·
The
quality movement ·
Contributions
of the quality gurus (Shewhart, Deming, Juran, Crosby,
Ishikawa and Taguchi) ·
Zero
Defects (ZD) ·
Kaizen
system ·
Poke-yoke
(Shingo) The Quality Approaches ·
Total
Quality Management (TQM) ·
The
Award approach (MBNQA) approach ·
The
ISO 9000 approach ·
Quality
Function Deployment (QFD) ·
Comparison
of quality approaches The Cost of Quality (COQ) ·
Control
cost and failure cost ·
Prevention
cost and Appraisal cost ·
External
cost and internal costs Continuous Quality Improvement (CQI) ·
Shewhart
Cycle ·
The
Seven-Steps Cycle ·
Data
collection and data analysis The Seven Quality Tools (7QC) ·
When
and how to use the quality tools ·
How
to use the 7QC Statistical Process Control (SPC) ·
The
concept and benefits of the SPC ·
How
to implement the SPC · Application of the SPC to improve the quality of products and services
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