Total Quality Management

Who should attend?

This important course is an ideal introduction to the broad topic area of quality management. It is particularly valuable for those exploring the benefits and implications of quality for their organisation, and it is an appropriate introduction prior to attending specialist quality management courses.

Course Objectives and Benefits

The course will enable delegates to understand:

What is Quality

·       The concept of Quality

·       Definitions of Quality

·       The benefits of quality

·       The Quality Management System (QMS)

The Quality Movement

·       The quality movement

·       Contributions of the quality gurus (Shewhart, Deming, Juran, Crosby, Ishikawa and Taguchi)

·       Zero Defects (ZD)

·       Kaizen system

·       Poke-yoke (Shingo)

The Quality Approaches

·       Total Quality Management (TQM)

·       The Award approach (MBNQA) approach

·       The ISO 9000 approach

·       Quality Function Deployment (QFD)

·       Comparison of quality approaches

The Cost of Quality (COQ)

·       Control cost and failure cost

·       Prevention cost and Appraisal cost

·       External cost and internal costs

Continuous Quality Improvement (CQI)

·       Shewhart Cycle

·       The Seven-Steps Cycle

·       Data collection and data analysis

The Seven Quality Tools  (7QC)

·       When and how to use the quality tools

·       How to use the 7QC

Statistical Process Control (SPC)

·       The concept and benefits of the SPC

·       How to implement the SPC  

·       Application of the SPC to improve the quality of products and services

 

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